Privacy Policy

Last updated: 25.09.2025

We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, services, or interact with us. It also outlines your rights under the UK General Data Protection Regulation (UK GDPR) and, where applicable, the EU GDPR.

1. Who We Are

Skala Digital Ltd (“we,” “us,” or “our”) is the data controller responsible for your personal information.

Contact details:

  • Business Name: Skala Digital Ltd

  • Registered Address: 47 Southgate Street, Winchester, Hampshire, SO23 9EH

  • Email: carly@theoneagency.co.uk

  • Telephone: 07740050836

If you have any questions about this Privacy Policy or how we handle your data, please contact us using the details above.

2. The Data We Collect

We may collect, use, store, and transfer the following categories of personal data:

  • Identity Data: first name, last name, title

  • Contact Data: email address, telephone number, postal address

  • Transaction Data: details of payments to and from you and other details of products or services you have purchased from us

  • Technical Data: internet protocol (IP) address, browser type and version, time zone setting, operating system, platform, and other technology on the devices you use to access this website

  • Usage Data: information about how you use our website, products, and services

  • Marketing and Communications Data: your preferences in receiving marketing from us and your communication preferences

We do not collect any special categories of personal data (such as health, political, or biometric data) through our website.

3. How We Collect Your Data

We collect data in the following ways:

  • Direct interactions: you provide Identity and Contact Data by filling in forms or corresponding with us by email, phone, or otherwise

  • Automated technologies: as you interact with our website, Squarespace automatically collects Technical Data using cookies and similar technologies

  • Analytics and advertising tools: we use Google Analytics and Google Ads, which may collect information about your device, browsing behaviour, and interactions with our website

  • Third parties: we may receive Technical Data from analytics providers and payment data from third-party payment processors

4. How We Use Your Data

We use your personal data only when the law allows us to. Most commonly, we will use your data for:

  • Providing and managing our services

  • Managing our relationship with you (including responding to enquiries or feedback)

  • Sending you marketing communications where you have consented

  • Analysing website traffic and performance using Google Analytics

  • Running targeted advertising and remarketing campaigns using Google Ads

  • Improving our website, services, and customer experience

  • Complying with legal or regulatory obligations

The lawful bases we rely on include your consent, performance of a contract, compliance with a legal obligation, and our legitimate interests.

5. Cookies and Tracking Technologies

Our website is hosted on Squarespace, which uses cookies and similar technologies to operate the site effectively. In addition, we use:

  • Google Analytics: to collect anonymous data about how visitors use our website, helping us understand traffic and improve performance

  • Google Ads (including remarketing and conversion tracking): to display relevant advertising to you across Google’s network and to measure the effectiveness of our advertising campaigns

Google may use cookies or device identifiers to serve ads based on your past visits to our website. You can opt out of personalised advertising by visiting your Google Ads Settings or Google Analytics Opt-out Add-on.

You can also control or disable cookies through your browser settings.

6. Sharing Your Data

We may share your data with trusted third parties where necessary for our business operations, including:

  • Squarespace (website hosting and analytics)

  • Google (for Analytics and Ads services)

  • Payment providers to process transactions

  • Professional advisers, such as lawyers or accountants

  • Regulatory authorities where required by law

We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

7. International Transfers

Squarespace and Google may transfer personal data outside the UK and the European Economic Area (EEA). Where this occurs, appropriate safeguards are in place such as Standard Contractual Clauses to protect your data.

8. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements.

9. Data Security

We have put in place appropriate security measures to prevent your personal data from being lost, used, accessed, altered, or disclosed in an unauthorised way. Squarespace and Google also maintain strict security standards for hosting and data processing.

10. Your Legal Rights

Under data protection laws, you have rights in relation to your personal data, including the right to:

  • Access your personal data

  • Request correction of your personal data

  • Request erasure of your personal data

  • Object to processing of your personal data

  • Request restriction of processing

  • Request transfer of your personal data

  • Withdraw consent where we rely on consent to process your data

To exercise these rights, please contact us using the details above.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.